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How do I return an item?

At FavoursOlala, we take pride in the quality of our work and our products. We highly regard our customer's satisfaction and our returns are a simple process. If for any reason you are not satisfied with our products please call us within 3 days of receiving your original purchase to be issued a return authorization. Return the item to us within 15 days for a refund, replacement or exchange less shipping charges. Please note that personalized and custom designed products are non-returnable and non-refundable. Authorized returns are only accepted unused and in the original packaging the items came in. We cannot accept partial returns. Returned merchandise will only be accepted within 15 days from when the return authorization was given. A 40% restocking fee will be subjected to returns received after the 15 days of the requested return authorization and to items without a requested return. Please be advised that shipping charges, special orders, personalized items, and perishable products (almonds, chocolates etc.) are non-returnable. For all credit card purchases a credit will be issued to the original credit card that was used for the value of the merchandise less shipping charges. We WILL NOT give cash refunds, no exceptions will be given. The original freight charges and the return freight charges are the responsibility of the customer. Use a creditable shipping service such as Post or UPS to safeguard your returns and so that the return can be tracked and delivery can be confirmed. Unfortunately, we cannot issue refunds for damaged, lost in shipping or used items. We recommend that the customer also insure the returns against damage or lost shipping items.

Custom and personalized orders are non-returnable and non-refundable.

**Please inspect all merchandise upon receipt!!! If an order needs to be returned due to damage in shipping or an error made on our part, we need to be contacted within 3 business days of receipt of the merchandise to issue a return authorization so that we can immediately file a damage claim with the shipper and so we can offer an exchange for the correct product or a full refund. Damages/Shortages- All claims for shortages or damaged items must be made within 3 days of receipt of goods. While we will be happy to cover replacement of the item(s) via the same shipping method as the original order, we will not be responsible for covering expedited shipping costs for the replacements of your original order.

How do I exchange an item?

Please contact us via e-mail for questions regarding exchanges or to receive an authorization for a return or exchange. An additional shipping fee will apply for all exchanges plus any restocking fees for the returned products if applicable. Absolutely no refunds or exchanges will be given after 15 days of receipt of goods. No exceptions given.

I have sent in a return but have not received a credit yet, why?

Returns are processed within 10-15 days from when we receive your authorized return and should then be posted to your account according to your institutions policies. If you have any further questions regarding your return, please contact us via e-mail.

Out of Stock Items

If an item is listed as being backordered or out of stock, you can still pre-order it online to reserve your item. We recommend pre-orders be placed as soon as possible, they are filled on a first come first serve basis. Place an order for the item as you normally would, we will ship the item to you as soon as we have it in stock. We will be contacted if your item is on backorder. We will also try and contact you if there is any other delay due to any unforeseen circumstances. Under any circumstances we will not be responsible for paying expedited shipping costs for a product that is or goes onto backorder after order receipt.

2008 - 2017 © Step Ahead Business
4 Columbia CT Suite 307 Baulkham Hills. NSW 2153
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